Returns Policy – Digital Poly Bags

Overview

Our refund and returns policy allows eligible standard products to be returned within 30 days of delivery. If 30 days have passed since you received your purchase, we may not be able to offer a refund or exchange.

To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.

Because many of our products are made specifically for customers, custom, personalized, custom-sized, and custom-printed products are generally non-returnable and non-refundable once production has started.

Additional non-returnable items may include:

Custom printed plastic bags
Custom-sized or made-to-order packaging
Personalized products
Products that have been used or altered
Products damaged after delivery due to improper handling or storage
Orders that have already entered production

To complete your return, we may require your order number, receipt, or other proof of purchase.

Please contact us before sending any product back. Do not return merchandise without receiving return instructions from DigitalPolyBags.com.

There are certain situations where only partial refunds may be granted, including:

Products showing signs of use
Products that are damaged or missing parts for reasons not caused by our error
Products that are not returned in their original condition or packaging
Products returned more than 30 days after delivery

Refunds

Once your eligible return is received and inspected, we will notify you that we have received the returned item. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, the applicable amount will be processed using your original payment method. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Late or missing refunds

If you have not received your refund yet, first check your bank or credit card account again.

Then contact your credit card company or payment provider, as it may take some time before the refund is officially posted.

You may also contact your bank, as there can be additional processing time before a refund appears in your account.

If you have completed these steps and still have not received your refund, please contact us at contact@digitalpolybags.com.

Sale items

Refund eligibility for sale or discounted products may vary. Please contact us before returning a sale item to confirm whether it is eligible for a refund.

Custom and Printed Products

Custom printed, custom-sized, personalized, and made-to-order products are generally non-returnable and non-refundable because they are manufactured according to the customer’s specifications.

Customers are responsible for reviewing and approving product specifications, artwork, dimensions, colors, quantities, and other order details before production begins.

Once a custom order has entered production, cancellation or refund requests may not be accepted unless the issue is caused by an error or defect attributable to DigitalPolyBags.com.

Damaged or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number, a description of the issue, and photographs of the product and packaging when applicable.

After reviewing the issue, we may provide a replacement, correction, refund, or another appropriate resolution.

Exchanges

We may replace eligible products if they arrive defective, damaged, or incorrect.

If you need to request an exchange, please contact us at contact@digitalpolybags.com before sending the product back.

Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

Standard products may be eligible for cancellation before they are shipped. Custom or printed orders may not be cancelled once production or processing has started.

Shipping Returns

Please contact us before returning any product. We will provide return instructions and the appropriate return address when your return request has been approved.

For approved returns that are not caused by an error, defect, or incorrect shipment from DigitalPolyBags.com, the customer may be responsible for return shipping costs. Original shipping charges may be non-refundable.

If the return is due to a defective, damaged, or incorrect product received from us, DigitalPolyBags.com may cover reasonable return shipping costs after the issue has been reviewed and approved.

We recommend using a trackable shipping service for returned products. We cannot guarantee receipt of a return that does not include tracking or proof of delivery.

Product Variations

Minor variations in color, printing, dimensions, thickness, or material may occur as part of normal manufacturing and printing processes. Such variations may not qualify as defects when they fall within normal industry tolerances.

Need Help?

DigitalPolyBags.com
4023 Trail Creek Rd
Riverside, CA 92505
United States

Phone: +1 (951) 710-1340